Returns and refunds

Made to order

Your map is printed specifically for you, from the place you framed, so there is nothing to restock and no change-of-mind returns. What there is instead: if anything about the print is wrong, I make it right.

Damaged or defective

If your map arrives damaged, or has a print defect — a lifted layer, a filament that didn’t bond, a frame that split — email a photo to [email protected] within 14 days of delivery. I reprint and reship it free, or refund you in full. Your choice; no need to send the first one back.

Wrong area framed

The preview shows exactly the area that prints, and your design is frozen the moment you pay — so the map you receive is the map you framed. If something still looks off when it arrives, get in touch: if I can reasonably make it right, I will.

Cancellations

You can cancel for a full refund any time before printing starts — reply to your confirmation email or write to [email protected]. Once printing begins the map is custom-made and covered by the damage policy above instead.

Refund timing

Refunds go back to the original payment method and appear within 5–10 business days, depending on your bank. You get an email when the refund is issued.

Shipping details are on the shipping page; the rest of the fine print is in the terms.